Cancellation Policy
You can cancel without charge until the order is picked. After despatch, it becomes a return.
The timeline
Cancel free of charge. Nothing has left the stockroom.
Call +1 212-279-7455 — we can often still stop it at the bench.
The order cannot be cancelled; use the returns process instead.
Full refunds on cancelled orders reach the original payment method in five to seven business days.
How to cancel
Phone +1 212-279-7455 within opening hours (Mon–Thu: 8:00 AM–5:00 PM · Fri: 8:00 AM–4:00 PM · Sat–Sun: Closed) for the fastest result; [email protected] for anything less urgent.
Cancellations by us
If Jason Office Products has to stop an order, it is usually damaged stock, a wrong price or an undeliverable address. You get an explanation and a full refund, never a replacement product you did not choose.